These terms and conditions apply to any HeySpanish course your children attend. By paying class fees and attending a course, you agree to be bound by these Terms. You should read them carefully.
1. The contract between you and us, HeySpanish LTD, Company number 12938208
1.1. Registrations must be made through our website. You will be asked to provide certain information about yourself and your child which we will store in accordance with our Legal Privacy Terms.
1. 2. You will be asked to pay online after attending the trial class or at the beginning of subsequent terms. Failure to do so within the stipulated time frame will result in the loss of your place. Our online payment system accepts most major credit and debit cards.
1.3. A binding contract will be formed between you and us on the date you pay the Fees. This contract will have no term.
1.4. These Terms govern the contract, which is formed between you and us when we accept the Student onto a Course.
1.5. If we are unable to place the Student on the Course, we will inform you of this and no contract will be formed between you and us. In these circumstances, we will refund any Fees you have already paid for the Course.
1.6. Parents will only be able to join their children during online lessons if they are with them in the same location and using the same screen.
2. Changes to the Terms
2.1. These Terms may be modified by us at any time and such changes will be notified to you.
2.2. No variation of the Terms will be binding unless agreed by us in writing.
3. Rate and payment
3.1. You must pay the fee after attending any HeySpanish trial class but before the student begins the course.
3.2. The Fee is non-refundable unless we agree otherwise in writing.
3.3. We may increase the Fee for a subsequent teaching period with 28 days' written notice. If we notify you of a Fee increase or a material change to these Terms, you may terminate the contract between you and us by giving us written notice within 7 days of the date of our notice.
4. Your cancellation rights
4.1. The fee must be paid in full prior to the start date, otherwise we may not allow access to the class unless you are on the monthly subscription plan.
4.2. Once a period/class has been booked and paid for, you have the right to change your mind within ten working days to transfer to another class.
4.3. Refunds are not offered in the event of illness, non-attendance or cancellation by the client, however we will try to offer you make-up classes (up to 2 per term per student) if possible. To benefit from a make-up class you must notify us by email of your absence prior to the class you will miss. We will then agree a suitable date and group to make up the class and once agreed, that class will count as spent even in the event of a no-show.
4.4. If you choose to pay by subscription, it will be automatically renewed in the stipulated period. You can cancel this subscription at any time, just inform us by email at info@heyspanish.com
4.5. You will also have the option to pause it for a month, you will only have to inform us by email at info@heyspanish.com.
4.6. If payment cannot be made after 3 attempts, you will be notified that you will have lost your place on the course you are currently on.
4.7 We will only pause classes from December 23rd to January 4th, the payment of the next payment will be delayed proportionally to the number of classes that have been missed.
5. Our cancellation rights
5.1. We may cancel your booking at any time before the Student starts the Course for any reason. We will not be liable for any loss, damage or expense arising from such cancellation, but we will refund any Fees you have already paid, unless your liability applies.
6. Events beyond our control
6.1 We may suspend all or part of a Course without liability if we are unable to perform our obligations due to circumstances beyond our reasonable control including acts of God, government action, war or national emergency, acts of terrorism, protest, riot, civil commotion, fire, explosion, flood, adverse weather conditions, epidemic or industrial disputes. We will not be liable for any loss, damage or expense arising from such suspension. In these circumstances the fee will not be refunded and we will restart the Course as soon as we are able to do so.
7. Your responsibility
You warrant and represent to us that:
7.1. The information provided when booking a course is complete and accurate and any changes will be notified to us immediately;
7.2. By attending the in-person Course, neither you nor the Student will knowingly suffer from any infectious or contagious disease;
7.3. When attending the Course you will not use any photographic or recording equipment;
7.4. The Student is under your direction, care and control and you are solely responsible for the Student's welfare and conduct on the Course.
7.5. You agree to comply with all health and safety rules and procedures in force at the premises where the Course is held.
7.6. You will indemnify HeySpanish against all losses (including loss of profits), liabilities, costs and expenses incurred directly or indirectly as a result of any breach of this clause or any act or omission by you or the Student.
7.7. We may exclude you and the Student from the Course permanently or for such period as we specify if, in our sole discretion, we consider your or the Student's behaviour to be unacceptable. In these circumstances, the Fee will not be refunded.
8. Disclaimers of liability
8.1. We warrant that we will deliver the Course with reasonable skill and care. If we fail to do so, we will refund all or part of the Fee as we consider reasonable.
8.2. Where we make a refund to you under the above clause, we will have no further liability to you in this respect.
8.3. All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Terms.
8.4. Subject to the foregoing, we, our teachers, employees or agents shall not be liable for any loss (consequential or otherwise), damage, expense or delay suffered or incurred by you, the Student or any other party arising directly or indirectly from or in any way connected with the Student's attendance at the Course, including but not limited to the unavailability of a teacher, the postponement or cancellation of all or part of the Course or any other act or omission on our part or any of our teachers, employees or agents even if they are negligent.
8.5. Our maximum aggregate liability under these Terms will not exceed the Fee.
9. Your legal rights
9.1. As a consumer, you have legal rights in relation to services which are not carried out with reasonable skill and care. You can obtain advice about your legal rights from the Citizens Advice Bureau or your local Trading Standards office. Nothing in these Terms will affect these legal rights.
10. Generalities
10.1. All notices given under these Terms shall be sent by email and shall be deemed received by the addresses within 48 hours of sending.
10.2. Any complaints about the Course or these Terms should be sent to us by email at info@heyspanish.com
10.3. We operate in accordance with a child protection policy, which is available to view during the Course.
10.4. Whilst we believe that the Terms are fair and reasonable, if any part of them is found by any competent authority to be wholly or partly unenforceable (for any reason) or unreasonable, it will be deemed to be deleted and the remaining provisions will continue in full force and effect.
10.5. These Terms constitute the entire agreement between you and us and supersede all prior agreements and understandings between you and us. No representation or promise purportedly made that is not contained in these Terms shall be binding upon or form part of these Terms.
10.6. Except for HeySpanish, which may enforce these Terms to its benefit, none of the Terms will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to them.
10.7. If we fail to enforce any right under the Terms, this will not be deemed to have been waived by us and will not prevent us from subsequently enforcing that right.
10.8. The Terms shall be governed by and construed in accordance with English law and the courts of England and Wales shall have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
10.9. We record all educational sessions in order to conduct a rigorous evaluation of the quality of teaching. In these recordings, both the instructor and the students are visible when they are actively participating in the class. Please note that access to these recordings is restricted exclusively to the teacher coordinator. All recordings are deleted 1 week after the class date.
If you have any concerns about your child's privacy, you have the option to disable their camera so they are not in the video. It is important to note that we do not disclose or post these recordings on any public or private platform. All recordings are stored securely in the Zoom cloud and are automatically deleted seven days after the date the class was held.
We recommend that you review and agree to these terms before proceeding with booking a session.